Order Policies

• When using northeastwoodproducts.com, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept all responsibility for all activities that occur under your account.
• All orders placed on northeastwoodproducts.com website must be made by persons 18 years of age or older.
• You agree that all information that is entered into the system is true to the best of your knowledge. Northeast Wood Products (NEWP) reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion.
• You are responsible for ensuring the accuracy of all orders.
• All milled material is unfinished. Flooring products will need finished work. Defects may be present.
• All orders require a 30% deposit before processing begins.
• If for any reason an item is unavailable, you will be notified via email with backorder status and any available items that could replace that item. 
• Orders canceled or changed after 48 hours of initial placement are subject to a 20% fee.

• NEWP or its partners and/or affiliates will not hold orders once they are placed. You will be required to accept delivery immediately.
• Sample photos are approximations of finished material and will vary slightly depending on the material for your order. The sample photos may or may not contain the full range of variations present in the final product.
• Stock Items have an 8 linear foot minimum 
• Custom items have a 150 sq/ft  and 150 linear foot minimum due to set up time.

Shipping & Delivery Policies

LOCAL ORDERS

• Pickup is available Monday-Friday 8:30am-4:30pm at our facility. We will contact you when your order is ready for pickup.
• Local orders may be eligible for delivery via our own truck. Contact us for more information

SHIPPING/DELIVERY

• Orders that require freight shipping will be shipped via LTL (less than truckload) - a shipping quote will be provided prior to processing of the order 
• Shipping times will vary depending upon what state you are located in. 
• NEWP does not guarantee delivery dates and is not responsible for unforeseen circumstances beyond its control. Please allow for potential delays in transit time or delays caused by supply chain disruptions.
• As all sales are final, failure to schedule a delivery appointment or refusal of a shipment once it has arrived at your location does not release you from the full-price obligation of the order.
• Shipping lead time will depend on the item(s) purchased and the destination zip code. Plan for at least one extra day for LTL shipments as they require an appointment 

LTL Freight Deliveries

• LTL orders require a local point of contact name, phone number and a physical address 
• Include one attempt by the shipping company to deliver the shipment to you. All shipping notifications will be sent via email. If for any reason you are unavailable to receive the shipment and the order is undeliverable under any circumstances, you will be responsible for any extra shipping and handling charges.
• Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc. the carrier will call and reschedule. NEWP is not responsible for any losses due to a delay in shipment.
• Destinations with limited access or that require special delivery are subject to additional shipping fees.
• Deliveries are made M-F, 8am-5pm (excluding holidays)
• You must provide a clean dry area prepared prior to receiving the order.
• Customer requested changes to the delivery address will be subject to a $25 fee if made prior to the order shipping from the warehouse and a $50 fee if made after leaving the warehouse but prior to the first delivery attempt.
• Unless otherwise stipulated, deliveries will NOT be brought into your home. You are responsible for transporting items from the street into the property. In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary.
• You must inspect your order for visible damages or missing items while the driver is present. All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present. Paperwork must include signatures of both you and the driver.
• NEWP will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery.
• Warranties are void for deliveries outside of the continental US.

Return Policies

• Custom orders are NOT eligible for returns under any circumstances.
• Items eligible for return must be in their original condition.
• Return shipment cost is the responsibility of the customer 
• ANY orders over 30 days are NOT eligible for return